E9-1-1 Link gives dispatchers information instantly so they can react instantly.With E9-1-1 Link, RIMS automatically displays the call for service form as soon as the phone is answered. RIMS identifies the caller's location ("ALI"), verifies the location in the RIMS Street database and is able to include in the display the original location and telephone number plus reference information associated with the location:
- Caller’s name
- Caller’s address
- Phone number
- Cross street
- Map page
- Responsible agencies
- Fire run card
- Place (name) associated with location
- Premise indicator
- Hazard indicator
- Previous incidents at this location
- Latitude / Longitude / Uncertainty and Confidence
- Class of Service
From that point, dispatching can be as simple as filling in the incident type and clicking on “Recommended Units” to dispatch the incident.
RIMS E9-1-1 Link software is Wireless Phase II compliant. Wireless call information is stored in the Incident. When using RIMSMap, both wired and wireless calls are immediately displayed on the dispatcher’s map. For Wireless calls, a circle is drawn around the caller based on the uncertainty and confidence factors that are part of the telephone company's information delivered to RIMS.