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Shopping Center Security
The Shops at Montebello
RIMS in a shopping mall?! The Shops at Montebello, California (eight miles east of downtown Los Angeles), has four major department stores and 160 shops, eateries, and restaurants.
While a security office is not exactly a metropolitan police department, they do have much the same mission, maintaining public safety. The Shops at Montebello has more than 13 million visitors per year. Unfortunately, a number of high profile incidents at shopping malls in recent years have highlighted the need for mall security for all these visitors to be much more than one unarmed guard behind a counter.
The Shops at Montebello clearly realized the need for a police-like security department many years ago and did not neglect the technology side — they have been using RIMS CAD and records management software since 1997.